You should receive orders for Gift Cards by post within 3 working days. eGifts are delivered electronically, usually within 24 hours, to your online account or direct to your nominated recipient’s email address depending on the delivery method you select at the time of ordering. Orders will only be prepared for despatch once payment has been received.

This varies by retailer. For some gift cards and eGifts, you’re free to choose exactly how much you want to load, as long as the amount falls between the minimum and maximum values for that product. For others, you’ll need to stick to fixed denominations. You can check the specific details by visiting the Shop Now page and clicking on the information icon against the gift card or eGift you want to order.

We accept credit and debit cards from Visa and Mastercard. Credit Accounts and payment by Bank Transfer are available on request, subject to approval by the Account Management team. The available payment methods for your business are shown in the basket when placing an order.

While your registration for a business account is waiting to be approved, you'll be limited to a maximum basket value of £1,000 per day.

Once we have successfully completed our compliance checks with your business, the maximum order value permitted each day is £50,000.

If you intend to order more than £12,500 of regulated products within a 6 month period, please advise us in order for us to undertake full compliance checks, otherwise you will be limited to £10,000 on your first order, and a full check will be required thereafter.

The limits apply to the business and if there are multiple user accounts ordering on behalf of the business, the order limit is the combined value of the orders placed by those users.

Please refer to the separate FAQs about regulated products for more information about those.