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SHOP GIFT CARD HOW IT WORKS FAQS CONTACT

New Accounts
0207 419 8191

Existing Accounts
0207 419 8189

FAQs

Question categories

Question categories

Gift Card Store Orders

Orders

How much can I purchase a gift card for?
This varies by retailer. For some cards, you’re free to choose exactly how much you want to load, as long as the amount falls between the minimum and maximum values for that card. For others, you’ll need to stick to set denominations. You can check specific details by visiting the 'Shop Gift Cards' page and selecting the information icon next to each gift card.
I am having problems ordering a gift card online. What should I do?
For help completing your order, please email us on enquiries@business.giftcardstore.co.uk or call us on +44 (0) 207 419 8189.
Can I cancel an order?
Orders can only be cancelled on the same day they are placed and before we have processed them. To cancel, please email us at enquiries@business.giftcardstore.co.uk or call us on +44 (0) 207 419 8189.
I ordered the wrong gift card. What can I do?
Unfortunately, we are not able to amend your order. However, you can cancel your order on the same day that it was placed as long as we haven’t yet processed it. To cancel, please email us at enquiries@business.giftcardstore.co.uk or call us on +44 (0) 207 419 8189.
I put the wrong amount on a gift card. What can I do?
Unfortunately, we are not able to amend your order. However, you can cancel your order on the same day that it was placed as long as we haven’t yet processed it. To cancel, please contact us on enquiries@business.giftcardstore.co.uk or call us on +44 (0) 207 419 8189.
Why have I have received a multi-retailer gift card when I ordered a single retailer gift card?
You'll see a "Powered by" tag on some of the gift cards available to order online. When you order a gift card with this icon, you will receive a multi-retailer gift card from our own Choice card range. The card you receive is accepted by the specific retailer you selected, as well as other similar brands. For example, if you select Pizza Express, you’ll see it is 'powered by Restaurant Choice' so you will receive a Restaurant Choice gift card that can be used at Pizza Express, as well as other restaurants.
Can I return the gift cards?
Once the order has been processed and dispatched, you will not be able to return or exchange your gift cards.
Gift Card Store Payment

Payment

Which methods of payment do you accept?
We accept debit and credit cards from Visa, Mastercard, Maestro or AmEx as well as payments from PayPal. We also accept payment via BACS or Credit Terms if this has been set up via our accounts team and the payment method has been agreed.
My payment is not being accepted. What can I do?
For help with payment, please email us at customercare@business.giftcardstore.co.uk or call us on +44 (0) 207 419 8189.
Can I use another gift card to buy a gift card?
No, you can’t use a gift card to make a purchase on this website.
Gift Card Store Delivery

Delivery

How long will it take for my order to arrive?
Depending which delivery option you choose, your order will usually arrive 2-3 working days after your order is processed. Orders placed before 3pm Monday-Friday will be processed the same working day. Orders placed after 3pm Monday-Friday or at weekends will be processed the next working day. For full details of all shipping methods, see 'What delivery options do you offer?' below.
My order has not arrived. What should I do?
Please call us on +44 (0) 207 419 8189 and we’ll check the status of your order.
What delivery options do you offer?
The delivery method and postage rate are determined by the value of your order.

Delivery Type Order Value Cost (Inc. VAT)
Royal Mail 1st Class £1 - £50 £1.50
DX Courier Delivery £51 - £149 £4.96
DX Mandatory Signature £150 - £999 £6.95
DX Mandatory Signature £1,000 - £10,000 £0.00
My order has not been delivered within the specific timeframes. Why not?
During peak periods, you may experience some delays with deliveries. To check the status of your order, please call us on +44 (0) 207 419 8189.
Gift Card Store Restrictions

Restrictions

Are there any restrictions on purchasing cards?
While your registration is waiting to be approved, you'll be limited to a maximum basket value of £1000 per day. There are several regulated products within our catalogue, which require you and your business to be financially verified before being able to order – this will be part of your registration process.

If you would like to order more than £1000 whilst your registration is being processed, please email enquiries@business.giftcardstore.co.uk or call +44 (0) 207 419 8191. Once you're fully registered, your maximum basket value will be £10,000. If you would like to order more than this in one order, please call the account team +44 (0) 207 419 8189.

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